The Toll Roads Modify Adjustments Made in Response to COVID-19 Pandemic
Drivers with outstanding tolls and penalties must pay or establish payment plan by date on Notice of Toll Evasion to avoid additional penalties
IRVINE, Calif. - June 19, 2020
In response to the COVID-19 pandemic and resulting, uncertain economic impacts, The Toll Roads previously made temporary adjustments to business processes to accommodate drivers and FasTrak® accountholders.
One of the adjustments was putting a moratorium on the escalation of violations. The moratorium will be lifted on June 24.
When a driver uses The Toll Roads without paying – using a pre-established FasTrak account, at The Toll Roads website, via The Toll Roads app or at participating 7-Eleven and CVS Pharmacy locations – they are issued a Notice of Toll Evasion. When the amount due listed on the Notice of Toll Evasion is not paid by the due date, additional penalties are assessed.
Since March 18, as a courtesy in response to COVID-19, additional penalties have not been assessed on unpaid or late-paid violations. Starting June 24, The Toll Roads will reinstate policies for when the amount due is not resolved by the date listed on the Notice of Toll Evasion. As a courtesy to drivers during these unfamiliar times, the payment window has been temporarily extended from 30 days to 60 days.
Drivers who receive a Notice of Toll Evasion can remit payment at TheTollRoads.com, via The Toll Roads app, at participating 7-Eleven and CVS Pharmacy locations or by calling 949-727-4800.
The following temporary adjustments made by The Toll Roads remain intact:
- The fee for having an account suspended ($20) is being waived.
- The timeframe to pay a toll at TheTollRoads.com, using The Toll Roads app and via phone has been extended from five days to 10 days.
- The minimum monthly payment for violation payment plans has been lowered from $25 to $10 and tolls and penalties can be paid off over 12 months instead of six.
- The quarterly replenishment recalculation for prepaid FasTrak accounts has been restarted with the intent of lowering the replenishment amount for people who are driving less.
Following the governor’s guidance to avoid or slow the spread of COVID-19, The Toll Roads temporarily closed their Irvine Customer Service Walk-In Center on March 13. It remains closed with no estimated reopening date.
The Toll Roads continue to hold all public meetings virtually with adjusted protocols until it is deemed safe by California Department of Public Health to return to larger, in-person gatherings. The public is encouraged to participate by watching the meetings online and providing comments to the Clerk of the Board via email.
The 73, 133, 241 and 261 Toll Roads remain open to drivers. Customers can pay tolls, open a new account and manage an existing account at TheTollRoads.com or using The Toll Roads app. Alternatively, customers can call 949-727-4800 to speak with a Customer Service Representative Monday through Friday (8 a.m. to 6 p.m.) and on Saturdays (9 a.m. to 2 p.m.). Outside of the Call Center’s regular business hours, an automated phone service provides self-help features 24/7.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County’s public toll road system comprised of the 73, 133, 241 and 261 Toll Roads. TCA continues to meet the region’s growing need for congestion-free transportation alternatives.