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Social Media Guidelines

The Toll Roads: Social Media Guidelines

The Toll Roads’ social media accounts serve as moderated, limited public forums that provide information of public interest concerning:

  • The Transportation Corridor Agencies
  • The Toll Roads (State Routes 73, 133, 241 and 261 in Orange County, CA)
  • FasTrak®
  • ExpressAccounts®
  • One-Time-Toll®
  • Customer service
  • The Toll Roads marketing and promotional activities
  • Construction updates and area road alerts
  • Red Flag Warnings and other emergency situations

We welcome comments and encourage participation in discussions, however, please note that our social media accounts serve as moderated, limited public forums. If you need an official source of information about the Transportation Corridor Agencies and/or The Toll Roads, please visit

While we encourage debate and discussion, we respectfully request that commenters be courteous and civil toward one another and keep in mind that our social media accounts are open to the public.

All comments made on our social media accounts are reviewed. They will not be edited by our staff, but we reserve the right to remove comments that include:

  • Profane or obscene language and/or content
  • Conduct or encouragement of illegal activity
  • Speech presenting a grave and imminent threat
  • Fighting words
  • True threats
  • Fraud
  • Defamation (libel/slander)
  • Solicitations to commit or speech integral to criminal conduct
  • Promotion or advertisement of a business or commercial transaction, including but not limited to, advertising of any non-government related event, or business or product for sale
  • Copyrighted or trademarked material (if posted without the copyright holder’s consent)
  • Content having to do with non-consensual sex and/or self-mutilation
  • Content that promotes, fosters, or perpetuates discrimination on the basis or race, creed, color, age, religion, gender, sex, gender identity or expression, marital status, status with regard to public assistance, national origin, physical or mental disability, pregnancy, covered medical condition, sexual orientation, military or veteran’s status, or any other basis protected by federal, state or local law
  • Sexual harassment
  • Pornography/child pornography
  • Spam or comments that include links to external online sites
  • Content containing personally identifiable information posted without consent
  • Images of graphic violence or gore

Violators of this policy may have their comments removed from The Toll Roads’ official social media accounts. Continued or egregious violations of this policy may prompt the restriction of the individual’s ability to comment on The Toll Roads’ official social media accounts.

Please keep in mind that The Toll Roads’ official social media accounts are internet pages on Facebook, Twitter, Instagram and YouTube – all of which have their own policies and standards concerning what may and may not be posted and the actions that it may take with regard to unauthorized posts.

For detailed information from each platform:

Comments or posts including customer information will be deleted at the end of each calendar month or once the issue is resolved. Direct messages will be deleted at the end of each calendar year or once an issue is resolved.

The Toll Roads are not responsible for comments or posts placed on its social media accounts by visitors. Commenters are personally responsible for their own comments, username and/or any information they share. We ask that commenters be mindful of the information shared on The Toll Roads social media accounts.

Updated October, 2019.