Public Records Act Request
Persons wishing to submit a written request to receive or view the Agencies' public records may utilize the following procedures for submitting a records request through the agency website.
If you would like information about your FasTrak® account with The Toll Roads or other toll processing matters, please contact our Customer Service Call Center at (949) 727-4800 or email our Customer Service team.
Upon receipt of a request for records, the Foothill/Eastern Transportation Corridor Agency (“F/ETCA”) and/or San Joaquin Hills Transportation Corridor Agency ("SJHTCA"), depending upon the content of the request, shall determine whether or not such request in whole or in part seeks disclosable public records in the possession of the F/ETCA and/or the SJHTCA. Written notice of this determination shall be provided within ten (10) calendar days of receipt of the request pursuant to California Government Code Section 7922.535, except when there are unusual circumstances. Pursuant to Government Code Section 7922.535, in unusual circumstances the time limit for making a determination and providing written notice may be extended for no more than 14 days. In the written determination F/ETCA, SJHTCA or both F/ETCA and SJHTCA, as applicable, shall state the estimated date when the records will be made available. Responsive records will be made available electronically. If the requesting party seeks only access to review the requested records, arrangements shall be made for said review during normal business hours.
If the request seeks hard copies of records, responsive records will only be made available upon payment in advance of the direct costs of duplication. There is a charge of $0.25 per page (black and white). Fees for duplication must be paid before hard copies of responsive records may be released to the requestor. Hard copies of records will be available for 30 days after notification to the requestor that hard copies have been compiled and are available for pickup.
To assist with your request, please identify each requested record/document separately. If it is not possible to identify the precise records, please identify the general content of the requested records. Please be as specific as possible. Vague and broad inquiries may delay the processing time of your request.
