We've updated our Privacy Policy
TCA is committed to protecting your privacy and keeping you informed. Click here to read our Privacy Policy (PDF) and learn how your information is collected, used, stored, shared and protected.
More Choices Ahead! The San Bernardino County Transportation Authority’s SB Express Lanes on I-10 are now open!
Spend less time in traffic with the new SB Express Lanes on I-10. If you already have a FasTrak® account, then you’re set to drive.
The Toll Roads is the account and payment processing partner for SB Express Lanes. Because of this, both The Toll Roads and SB Express Lanes drivers can get assistance at our new San Bernardino County Customer Service Walk-In Center. To learn more about the partnership, please click here. To learn more about the SB Express Lanes, please visit their website at SBExpressLanes.com.
Important Customer Advisory Regarding Nationwide Text Phishing Scam
The Toll Roads is advising drivers to disregard phishing texts being sent to their phones that detail a specific outstanding toll amount. If you receive a text and are unsure, The Toll Roads customers can verify valid text notifications by logging into their account. On the dashboard, scroll down to account security and click “Notification Verification” or use the direct link at https://secure.thetollroads.com/accounts/notification-verification.
If you receive a phishing text, please file a complaint at www.ic3.gov. This is a site dedicated to sharing information on Internet crimes across law enforcement agencies.
FAQs
Most Popular FAQs
- What are the terms of the Privacy Policy?
- How do I contact Customer Service?
- How do I pay tolls on The Toll Roads?
- Who owns and operates The Toll Roads?
- I drove The Toll Roads but the five days to pay online has passed, what can I do now?
- How do I pay tolls if I am driving a rental/loaner vehicle?
- Why can’t I access the secure pages of TheTollRoads.com? I get a message saying TLS error.
- Why did I received a text message from The Toll Roads stating I have an outstanding balance?
Transponder FAQs
- If I have, both, a sticker and a switchable hardcase transponder mounted inside my vehicle, will I be charged twice?
- Can I still use my switchable, hardcase transponder for carpool discounts on other FasTrak bridges, lanes and roads?
- Why doesn't my transponder beep?
- Do motorcycles use sticker transponders?
- Do sticker transponders work on metalized windshields?
- I tried to move the sticker transponder and it broke. What should I do?
- Why do I need a transponder when you can read my license plate to pay tolls?
- How do transponders work?
- How do I request additional transponders?
- How does the frequent driver discount work?
- Should I adhere a sticker transponder if I use the I-15 Express Lanes in San Diego?
- How do I install my sticker transponder?
- Do I have to affix the sticker to my car in order for my account to continue to function?
- Where can I use my FasTrak transponder?
- What if I sell my car? What do I do with the sticker transponder?
- What if I get a new windshield? What do I do about the affixed sticker transponder?
- What are the terms of the Privacy Policy?
- How many transponders do I need?
- Do FasTrak accounts have account maintenance fees?
- Do I have to mount my FasTrak transponder on my windshield?
- I drive a motorcycle, do I have to pay a toll? Can I use a transponder?
- What should I do if my FasTrak transponder is lost or stolen?
- How do I pay tolls if I am driving a rental/loaner vehicle?
- I have not received my transponder; can I drive on The Toll Roads?
- How much do FasTrak Flex® switchable transponders cost?
- Where can I get a FasTrak transponder from The Toll Roads?
Driving The Toll Roads FAQs
- How can I pay tolls if I have a new car with paper plates from the car dealership?
- Where can I use my FasTrak transponder?
- What are the terms of the Privacy Policy?
- What information do I need to pay my toll(s) online?
- How do I pay tolls on The Toll Roads?
- Where are The Toll Roads?
- Do hybrid or electric vehicles travel The Toll Roads for free or at a discount?
- Can I tow a boat or trailer on The Toll Roads?
- Is there a penalty for drivers who do not pay their toll(s)?
- Do vehicles with two or more passengers ride for free on the 73, 133, 241 and 261 Toll Roads?
- Should casual users, tourists and visitors sign up for an account?
- How do I pay tolls if I am driving a rental/loaner vehicle?
- I have not received my transponder; can I drive on The Toll Roads?
FasTrak FAQs
- How does the frequent driver discount work?
- Where can I use my FasTrak transponder?
- What are the terms of the Privacy Policy?
- What happened to my ExpressAccount?
- How many transponders do I need?
- Can I tow a boat or trailer on The Toll Roads?
- What is FasTrak? How do I use it to pay tolls?
- How do I sign up for an account?
- Do FasTrak accounts have account maintenance fees?
- What are the terms of the account license agreement?
- If I sign up for an account online today, when will I receive my transponder(s)?
- Can I move my FasTrak transponder from car to car?
- Do I have to mount my FasTrak transponder on my windshield?
- I drive a motorcycle, do I have to pay a toll? Can I use a transponder?
- How do I log in to my account?
- What should I do if my FasTrak transponder is lost or stolen?
- How do I get a password to access my account online?
- How do I view my transactions, toll charges and statements?
- How can I update my account information?
- What happens when my prepaid account balance gets low or drops to zero?
- What does "pay by plate" on my statement mean?
- Do vehicles with two or more passengers ride for free on the 73, 133, 241 and 261 Toll Roads?
- Why do TCA's FasTrak account policies differ from the FasTrak account policies of other toll agencies?
- How do I close my account?
- How do I return my transponder(s)?
- I don’t have a bank account or credit card, how do I open an account?
- Should casual users, tourists and visitors sign up for an account?
- How do I pay tolls if I am driving a rental/loaner vehicle?
Rental Vehicles FAQs
- What are the terms of the Privacy Policy?
- Should casual users, tourists and visitors sign up for an account?
- How do I pay tolls if I am driving a rental/loaner vehicle?
- What do I do if I rented a car and didn’t register it online before I drove The Toll Roads?
- Which toll roads can I drive after I've registered the rental vehicle with The Toll Roads?
- How do I change the information I provided when I registered my rental car?
- I am renting or borrowing a car for more than seven days. What do I do?
- What if I return my rental or loaner car early?
Paying Tolls Online FAQs
- What are the terms of the Privacy Policy?
- What information do I need to pay my toll(s) online?
- What is PayNearMe?
- How do I pay tolls on The Toll Roads?
- Is there a penalty for drivers who do not pay their toll(s)?
- I am trying to pay a toll online, but do not know my entry and exit points. How can I pay?
- I drove The Toll Roads but the five days to pay online has passed, what can I do now?
- I paid my toll(s) using the online payment option but still received a violation. How can I resolve this?
- How can I avoid getting a violation if I drove The Toll Roads, but do not have an account?
- How Do I Pay Cash with PayNearMe?
Toll Violations FAQs
- What are the terms of the Privacy Policy?
- Is there a penalty for drivers who do not pay their toll(s)?
- What is a toll road violation and what is the process for resolving a violation?
- How can I avoid getting a violation if I drove The Toll Roads, but do not have an account?
- What is the penalty for a toll road violation?
- I received a violation notice. How do I pay the fine?
- How can I dispute a violation?
- Can TCA put a hold on my California Department of Motor Vehicles (DMV) vehicle registration?
- I have a FasTrak Account with The Toll Roads and received a violation notice. What should I do?
- I am a FasTrak customer with another tolling agency and received a violation notice from TCA/The Toll Roads. What do I do?
- What if I previously disputed a violation, but I am not satisfied with the outcome?
- I have received a toll violation(s) and would like to set up a payment plan.
Toll Roads App FAQs
- What are the terms of the Privacy Policy?
- How do I get a password to access my account online?
- What does The Toll Roads app do?
- How do I get the app?
- Are there any fees associated with the app?
- How do I log in to my FasTrak Account using the app?
- Can I use the app to add/remove a vehicle on my account?