We've updated our Privacy Policy
TCA is committed to protecting your privacy and keeping you informed. Click here to read our Privacy Policy (PDF) and learn how your information is collected, used, stored, shared and protected.
NOW Open! The San Bernardino County Customer Service Walk-In Center, located inside the Rancho Cucamonga City Hall.
San Bernardino County Customer Service Walk-In Center
Rancho Cucamonga City Hall
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
Mon. – Thurs. 7 a.m. to 4:30 p.m.
Important Customer Advisory Regarding Nationwide Text Phishing Scam
The Toll Roads is advising drivers to disregard phishing texts being sent to their phones that detail a specific outstanding toll amount. If you receive a text and are unsure, The Toll Roads customers can verify valid text notifications by logging into their account. On the dashboard, scroll down to account security and click “Notification Verification” or use the direct link at https://secure.thetollroads.com/accounts/notification-verification.
If you receive a phishing text, please file a complaint at www.ic3.gov. This is a site dedicated to sharing information on Internet crimes across law enforcement agencies.
What does "pay by plate" on my statement mean?
"Pay by plate" means that your transponder was not read by the tolling equipment and the toll was charged to your account based on a reading of a vehicle's license plate. A fee may be assessed for accounts with excessive "pay by plate" transactions.
If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plate" charges, you may need a new transponder.
You can easily request a new transponder online. For information on replacing your transponder, click here.
If your switchable transponder stops working within one year of purchasing – please contact our Customer Service Team by calling 949.727.4800 (Monday – Friday 8 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m.).
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