We've updated our Privacy Policy
TCA is committed to protecting your privacy and keeping you informed. Click here to read our Privacy Policy (PDF) and learn how your information is collected, used, stored, shared and protected.
NOW Open! The San Bernardino County Customer Service Walk-In Center, located inside the Rancho Cucamonga City Hall.
San Bernardino County Customer Service Walk-In Center
Rancho Cucamonga City Hall
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
Mon. – Thurs. 7 a.m. to 4:30 p.m.
Important Customer Advisory Regarding Nationwide Text Phishing Scam
The Toll Roads is advising drivers to disregard phishing texts being sent to their phones that detail a specific outstanding toll amount. If you receive a text and are unsure, The Toll Roads customers can verify valid text notifications by logging into their account. On the dashboard, scroll down to account security and click “Notification Verification” or use the direct link at https://secure.thetollroads.com/accounts/notification-verification.
If you receive a phishing text, please file a complaint at www.ic3.gov. This is a site dedicated to sharing information on Internet crimes across law enforcement agencies.
Transportation Corridor Agencies Appoint New Chief Financial Officer
Irvine, Calif. - February 08, 2024
The Transportation Corridor Agencies (TCA) are pleased to announce the appointment of Howard Mallen as Chief Financial Officer (CFO). Mallen is responsible for establishing, maintaining, and monitoring TCA’s fiscal activities and long-term financial planning as directed by the Boards of Directors.
Mallen assumes the CFO role from Amy Potter, who has been serving a dual role as CFO and Deputy Chief Executive Officer (CEO). Potter will continue to serve the Agencies as Deputy CEO.
Mallen joined TCA in 2013 as the Director of Finance and was promoted to Senior Director of Finance in 2020, where he has supported the Agencies in various areas, including financial planning and analysis, treasury, debt management, insurance, and financial systems.
During his tenure, Mallen has played a role in the Agencies’ bond refundings and early bond paydowns that have reduced debt by nearly $1.4 billion since 2019, the management of the Agencies’ $1.7 billion investment portfolios, the conversion to all-electronic tolling, the transition to 6C tolling technology (sticker transponders), the elimination of customer account maintenance fees, and, most recently, the conversion to a new customer service back-office system in 2023.
“Howard has made significant contributions to the TCA over the past 10 years,” said Ryan Chamberlain, TCA Chief Executive Officer. “His sound fiscal practices and innovative ideas have helped provide a financially stable future for the Agencies. I’m grateful for his commitment to delivering our strategic goals as he continues to represent TCA well in his new position as CFO.”
With more than 30 years of finance experience in the public and private sectors, Mallen has been a Certified Public Accountant since 1995 and has worked for KPMG, Beckman Coulter, Quest Software, and Caliber Collision Centers. He is a member of the Government Finance Officers Association (GFOA), the Association for Financial Professionals (AFP), and the International Bridge, Tunnel and Turnpike Association (IBTTA).
Mallen earned a Bachelor of Science degree in Business Administration with a major in Accounting from California State Polytechnic University, Pomona.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California Legislature in 1986 to plan, finance, construct and operate Orange County’s public toll road system comprised of the 73, 133, 241 and 261 Toll Roads, which represents 20% of Orange County’s highway system.