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Discounts, Driving The Toll Roads FAQs, FasTrak FAQs

Yes. We offer a corporate subsidy program in which employers can contribute to FasTrak accounts. A minimum of 100 participants is required. Please have your human resources representative call The Toll Roads for details at (949) 727-4800. 

Sticker transponders cannot be moved from vehicle to vehicle. Hardcase transponders can be moved from vehicle to vehicle as long as the license plate number for each vehicle is listed on your account and the transponder is properly mounted. You can update all account information online or via our free app. Updates can also be made by calling Customer Service at (949) 727-4800.

Yes, boats and trailers can be towed on The Toll Roads.

If paying with FasTrak, the license plate of the boat or trailer must be registered to your account - which can be done online or by using our The Toll Roads app.

If you don't have an account, pay toll(s) online at TheTollRoads.com or via The Toll Roads app within five days before or five days after driving. You will need to know both the vehicle and trailer's licence plate numbers and the number of axles.

California State Highway laws also apply on The Toll Roads, therefore any vehicle pulling a boat or trailer must follow the same rules and regulations as on the regular highways.

Please note, boats and trailers cannot be towed on the 91 Express Lanes, the tolled lanes in the median of the 91 Freeway. The 91 Express Lanes are owned and operated by the Orange County Transportation Authority and Riverside County Transportation Commission.

As of July 1, 2019, transponders are no longer charged an account maintenance fee. 

Switchable and external transponders are available for purchase. Sticker transponders are free.

FasTrak Invoice accounts will continue to be assessed an additonal $2 invoice fee per statement.

Yes. FasTrak drivers must have a transponder mounted to their vehicle's windshield.  Transponders make it easier for tolling agencies to charge the correct toll to the appropriate vehicle automatically, resulting in faster processing times with higher levels of accuracy. State law requires a transponder to be in the vehicle or valid license plates properly mounted to the vehicle. See CA Vehicle Code section 23302.

No. On The Toll Roads, all vehicles are charged a toll 24 hours a day, seven days a week.

Please note, some tolling agencies in California offer discounted rates or free rides to carpooling and/or high occupancy vehicles. Additionally, those facilities may require a FasTrak hardcase switchable transponder to recieve discounts.

For more information please visit:

 

You can update all account information online, via The Toll Roads app or by calling Customer Service at (949) 727-4800.

To initiate the account closure process, log in to your account at TheTollRoads.com and select "Account Information." Then, select "Close Account" and follow the instructions. You can also close your account by calling our Customer Service Call Center at 949-727-4800 (Mon-Fri, 8 a.m. to 6 p.m., Sat, 9 a.m. to 2 p.m.). Once your account is closed, there is a 21-day waiting period for refund processing, if applicable.

Request a password by clicking here. Your password will be reset and a temporary password will be emailed to you within one hour.

To log in, use your username, account number, transponder number or phone number as your username. Use your password as your password. If you do not remember your password, have it reset.

FasTrak Accountholders
If you have a hardcase switchable transponder: Before driving The Toll Roads, add the vehicle's license plate number to your account temporarily and transfer the hardcase transponder to the vehicle.

If you have a sticker transponder: Sticker transponders cannot be moved from vehicle to vehicle. Before driving The Toll Roads, add the vehicle's license plate number to your account temporarily. License plate recognition will collect the toll(s) via your account.

You can also pay tolls incurred by a rental/loaner vehicle at TheTollRoads.com, The Toll Roads app or through your rental company.

Many rental car companies offer ways to pay tolls conveniently through the rental agreement. Before driving a rental car on The Toll Roads, ask the rental car company how they process tolls and fees.

Non-accountholders
You can pay tolls without an account within five days before and five days after driving The Toll Roads at  TheTollRoads.com and using The Toll Roads app.

Information about driving a rental vehicle on The Toll Roads.

If you no longer want your hardcase transponder, you don’t need to return it to us. You can dispose of it the way you would a battery or other hazardous household waste. For more information: CalRecycle.ca.gov/ReduceWaste/Batteries (Opens in a new window)

You can sign up for an account via The Toll Roads app, at our Customer Service Center or by calling (949) 727-4800. 

When signing up for an account, please have your mailing address, vehicle information and payment method on hand.

Account statements are emailed monthly. To view your transactions, statements and activity online:

a. Log in to your account
b. Click "Statements & Activity" on the left menu bar
c. Select "Running Balance or Standard Statement Report" for a specific date range or "Find a Transaction" to view specific toll transactions

You can view all account information online or via The Toll Roads app. If you have an invoice account, an invoice of accumulated tolls is sent to you monthly via postal mail and an invoice fee is assessed.

Drivers with a prepaid FasTrak account are eligible for a monthly frequent driver discount. Drivers who spend $40 in tolls on The Toll Roads (State Routes 73, 133, 241 and 261) during a statement period receive $1 off every toll accumulated on The Toll Roads the following statement period. The $40 is calculated using the base toll rate (excluding discounts earned during the previous statement period).

The Toll Roads’ charge and invoice FasTrak accountholders and FasTrak accountholders from other tolling agencies are not eligible for the discount.

We recommend having one transponder for each vehicle listed on your account. 

To open an account with The Toll Roads, a transponder can be purchased with cash at one of our participating Retail Partners. FasTrak accounts can then replenished with cash using PayNearMe at participating 7-Eleven and CVS Pharmacy locations.

Motorcycles pay the same toll as all other two-axle vehicles on The Toll Roads. Motorcyclists can pay using FasTrak or at TheTollRoads.com or using The Toll Roads App within five days before or five days after driving The Toll Roads. Riders with a hardcase FasTrak transponder should mount it to the motorcycle's windscreen or keep it in a secure location, like in a pouch or your clothing pocket. Motorcycle sticker transponders are available for free by calling our Customer Service Call Center at 949-727-4800.

It usually takes about a week to receive a transponder once an application is received. However, we’re navigating an unfamiliar situation and working to help avoid or slow the spread of COVID-19. As a result, our customer service functions that are performed by people are operating at limited capacity – including the fulfillment and shipping of transponders. It may take up to 30 days to receive your transponder(s) in the mail. You can still drive The Toll Roads and pay with your new account. Just make sure the vehicle’s license plate number is registered to your account and – until you receive your transponder(s) in the mail – tolls will be collected using images of your license plates taken at tolling locations. Thank you for your patience and understanding.

Sticker transponders do not beep.

Hardcase, switchable transponders issued after July 5, 2020, are made with the same battery-free technology as sticker transponders and, therefore, do not beep. If, for some reason, a toll isn’t collected based on a reading of a transponder, the toll is collected using a photo of the vehicle’s license plates. So, make sure the vehicle information listed on your account is up-to-date.

If your hardcase transponder was issued prior to July 5, 2020, and doesn’t beep, it may not be working properly. Please review your recent toll road activity. If you notice a high number of "pay-by-plate" transactions, you need a new transponder. To order a new transponder, log in to your account online or via The Toll Roads app, select "Transponders" and click "Replace” next to the transponder you wish to replace.

Pay by plate" means that your transponder was not read and the toll was charged to your account based on a reading of a vehicle's license plate. If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plate" charges, you may need a replacement transponder. You can request a replacement transponder online. Once logged in to your account, use the "Transponder" tab to submit your request. Accounts with excessive "pay by plate" transactions may be assessed a $2 fee per transaction.

 

On October 2, 2019, all ExpressAccounts became FasTrak accounts. The name of the account changed, but the method of payment, account number and account login information remains the same.

All accounts have been issued a small, free sticker transponder for each vehicle listed on the account – enabling all accounts to pay tolls on every tolled bridge, lane and road in California. There are no monthly account maintenance fees and prepaid accounts are eligible for discounted toll rates.

FasTrak Prepaid accounts established and replenished with cash, check or money order: When the account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.

FasTrak Prepaid accounts established and replenished with a credit card or electronic check: When the account's balance falls below 10 days' worth of tolls it is automatically replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, the credit card on file will be debited a minimum of $30 when their balance reaches $10.

FasTrak is the preferred method of payment on The Toll Roads. It allows drivers to easily pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix a transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account via their preferred payment method: charge, invoice or prepaid.

Deactivate the lost or stolen transponder as soon as possible by logging in to your account online or via The Toll Roads app. Select “Transponder” and “Deactivate” the lost or stolen transponders. Then, “Request Transponder” to receive a replacement transponder. You will not be responsible for unauthorized charges incurred after you deactivate the transponder and there are no charges for lost or stolen transponders.

FasTrak transponders can be used to pay tolls electronically on every tolled bridge, lane and road in California.

You can use FasTrak to pay tolls on every tolled bridge, lane and road in California. Learn more about FasTrak.

It's important to get a transponder from the agency that operates the tolled bridge, lane or road you’ll use most because each tolling agency has its own rules and requirements.

The Toll Roads (State Routes 73, 133, 241 and 261) are operated by the Transporation Corridor Agencies (TCA). Other tolled facilities are operated by other agencies and each agency sets its own FasTrak policies. Learn more about FasTrak throughout California.

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