FasTrak FAQs

No. There are no monthly account maintenance fees for our FasTrak accounts.

Sticker transponders cannot be moved from vehicle to vehicle. Hardcase transponders can be moved from vehicle to vehicle as long as the license plate number for each vehicle is listed on your account and the transponder is properly mounted. You can update all account information online or via our free app. Updates can also be made by calling Customer Service at (949) 727-4800.

Yes, boats and trailers can be towed on The Toll Roads. If paying with FasTrak, the license plate of the boat or trailer must be registered to your account - which can be done online or by using our free app. California State Highway laws also apply on The Toll Roads, therefore any vehicle pulling a boat or trailer must follow the same rules and regulations as on the regular highways. Boats and trailers cannot be towed on the 91 Express Lanes, the 10-mile tollway in the median of the 91 freeway, which is run by a separate entity.

Yes. FasTrak drivers must have a transponder mounted to their vehicle's windshield.  Transponders make it easier for tolling agencies to charge the correct toll to the appropriate vehicle automatically, resulting in faster processing times with higher levels of accuracy. State law requires a transponder to be in the vehicle or valid license plates properly mounted to the vehicle. See CA Vehicle Code section 23302.

No. All vehicles on The Toll Roads must pay a toll. However, some tolling agencies in California offer discounted rates or free rides to carpooling and/or high occupancy vehicles and it is a driver's responsibility to know the toll rates and unique rules of each toll facility they use.

For more information please visit:

 

You can update all account information online, via our free app or by calling Customer Service at (949) 727-4800.

To close your account, log in to your account and select “Account Information.” Then, select “Close Account” and follow the instructions. You can also visit our Customer Service Center at 125 Pacifica, Suite 120 Irvine, CA 92618. Once your account is closed, there is a 21-day waiting period for refund processing, if applicable.

Request a password by clicking here. Your password will be reset and a temporary password will be emailed to you within one hour.

To log in, use your username, account number, transponder number or phone number as your username. Use your password as your password. If you do not remember your password, click here to have it reset.

Log in to your account, select “Transponders” and “Request Transponder.”

Due to processing and fulfillment delays, switchable FasTrak® transponders are out of stock until September 2020.

Sticker transponders can be used to pay tolls on every tolled bridge, lane and road in California.

Toll-free or discounted travel for qualifying carpools and other eligible vehicles is available on some toll facilities and requires a switchable transponder. Drivers with sticker transponders pay the full toll regardless of eligibility.

A switchable transponder can be obtained by opening up an account with one of California’s other tolling agencies. View a list of toll facilities and agencies.

If you no longer want your hardcase transponder, you don’t need to return it to us. You can dispose of it the way you would a battery or other hazardous household waste. For more information: CalRecycle.ca.gov/ReduceWaste/Batteries (Opens in a new window)

You can sign up for an account via our free app, at our Customer Service Center or by calling (949) 727-4800. 
 

Account statements are emailed monthly. To view your transactions, statements and activity online:

a. Log in to your account
b. Click "Statements & Activity" on the left menu bar
c. Select "Running Balance or Standard Statement Report" for a specific date range or "Find a Transaction" to view specific toll transactions

You can view all account information online or via our free app. If you have an invoice account, an invoice of accumulated tolls is sent to you monthly via postal mail and an invoice fee is assessed.

The Toll Roads have introduced a new discount program for prepaid FasTrak accounts. Starting July 1, 2019, drivers with prepaid FasTrak accounts with The Toll Roads who spend $40 in tolls on The Toll Roads (State Routes 73, 133, 241 and 261) during a statement period receive $1 off every toll accumulated on The Toll Roads the following statement period. The $40 is calculated using the base toll rate (excluding discounts earned during the previous statement period).

The Toll Roads’ FasTrak accountholders and FasTrak accountholders from other tolling agencies do not receive an automatic $1 discount at The Toll Roads’ tolling location.

Motorcycles pay the same toll as all other two-axle vehicles on The Toll Roads. Motorcyclists can pay using FasTrak or at TheTollRoads.com or using The Toll Roads App within five days before or five days after driving The Toll Roads. Riders with a hardcase FasTrak transponder should mount it to the motorcycle's windscreen or keep it in a secure location, like in a pouch or your clothing pocket. Motorcycle sticker transponders are available for free by calling our Customer Service Call Center at 949-727-4800.

It usually takes about a week to receive a transponder once an application is received. However, we’re navigating an unfamiliar situation and working to help avoid or slow the spread of COVID-19. As a result, our customer service functions that are performed by people are operating at limited capacity – including the fulfillment and shipping of transponders. It may take up to 30 days to receive your transponder(s) in the mail. You can still drive The Toll Roads and pay with your new account. Just make sure the vehicle’s license plate number is registered to your account and – until you receive your transponder(s) in the mail – tolls will be collected using images of your license plates taken at tolling locations. Thank you for your patience and understanding.

Sticker transponders do not beep. If your hardcase transponder doesn’t beep, it may not be working properly. Please review your recent toll road activity. If you notice a high number of "pay-by-plate" transactions, you need a new transponder. To order a new transponder, log in to your account online or via The Toll Roads app, select "Transponders" and click "Replace” next to the transponder you wish to replace.

"Pay by plate" means that your transponder was not read and your toll was charged to your account based on a reading of your vehicle's license plate. If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plate" charges, then you may need a replacement transponder. You can request a replacement transponder online. Once logged in to your account, use the "Transponder" tab to submit your request. Accounts with excessive "pay by plate" transactions may be assessed a $2 fee per transaction.

 

FasTrak Prepaid accounts established and replenished with cash, check or money order: When the account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.

FasTrak Prepaid accounts established and replenished with a credit card or electronic check: When the account's balance falls below 10 days' worth of tolls it is automatically replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, the credit card on file will be debited a minimum of $30 when their balance reaches $10.

FasTrak is the preferred method of payment on The Toll Roads. It allows drivers to easily pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix a transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account via their preferred payment method: charge, invoice or prepaid.

Deactivate the lost or stolen transponder as soon as possible by logging in to your account online or via The Toll Roads app. Select “Transponder” and “Deactivate” the lost or stolen transponders. Then, “Request Transponder” to receive a replacement transponder. You will not be responsible for unauthorized charges incurred after you deactivate the transponder and there are no charges for lost or stolen transponders.

You can use FasTrak to pay tolls on every tolled bridge, lane and road in California. It's important to get a transponder from the agency that operates the tolled bridge, lane or road you’ll use most because each tolling agency has its own rules and requirements. Click here to learn more.

TCA operates the 73, 133, 241 and 261 Toll Roads in Orange County. Other toll facilities are operated by other agencies and each agency sets its own FasTrak policies. Click here to learn more.

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Our Response to COVID-19

As a government agency, the health and safety of the public are important to us and we are committed to complying with efforts to slow the spread of COVID-19.

While our Walk-In Center remains closed, our call center, website and app are available to manage an account, open a new account, pay a toll, resolve a violation and much more.

For the latest on our response to COVID-19, visit TheTollRoads.com/COVID-19.

For free educational resources to pass time during quarantine, visit TheTollRoads.com/Educational-Resources.