FasTrak FAQs

Beginning July 1, 2019,  FasTrak accounts will no longer be charged a monthly account maintenance fee.

Until then, a $2 account maintenance fee is charged to each transponder that does not incur $25 in tolls on The Toll Roads that month. This policy is based on a combined average; so, if a driver has two transponders with a monthly total of $50 in tolls on The Toll Roads, even if one transponder has no usage and the second has all $50, the $2 fee is waived for both.

Hardcase FasTrak switchable tansponders and  hardcase FasTrak standard transponders can be moved from vehicle to vehicle as long as the license plate number for each vehicle is registered to your account and the transponder is properly mounted. You can update all account information online or via our free app. You will need to enter your account number and password. Updates can also be made by calling Customer Service at (949) 727-4800.

Yes, boats and trailers can be towed on The Toll Roads. If paying with FasTrak, the license plate of the boat or trailer must be registered to your account - which can be done online or by using our free app. California State Highway laws also apply on The Toll Roads, therefore any vehicle pulling a boat or trailer must follow the same rules and regulations as on the regular highways. Boats and trailers cannot be towed on the 91 Express Lanes, the 10-mile tollway in the median of the 91 freeway, which is run by a separate entity.

Yes. FasTrak drivers must have a transponder mounted to their vehicle's windshield. 

No. All vehicles on The Toll Roads must pay a toll. However, some tolling agencies in California offer discounted rates or free rides to carpooling and/or high occupancy vehicles and it is a driver's responsibility to know the toll rates and unique rules of each toll facility they use.

For more information please visit:

 

You can update all account information online, via our free app or by calling Customer Service at (949) 727-4800.

To close your account, log in to your account and select “Account Information.” Then, select “Close Account” and follow the instructions. You can also visit our Customer Service Center at 125 Pacifica, Suite 120 Irvine, CA 92618. Once your account is closed, there is a 21-day waiting period for refund processing, if applicable.

Request a password by clicking here. Your password will be reset and a temporary password will be emailed to you within one hour.

To log in, use your username, account number, transponder number or phone number as your username. Use your password as your password. If you do not remember your password, click here to have it reset.

Log in to your account, select "Transponders" and "Request Transponder."

You can return your transponder(s) via certified or registered mail to: .
P.O. Box 57011 
Irvine, CA 92619-7011 
Or 
Return your transponder(s) in person at our Service Center: 
125 Pacifica, Suite 120 
Irvine, CA 92618-3324

You can sign up for an account via our free app, at our Customer Service Center or by calling (949) 727-4800. 
 

Account statements are emailed monthly. To view your transactions, statements and activity online:

a. Log in to your account
b. Click "Statements & Activity" on the left menu bar
c. Select "Running Balance or Standard Statement Report" for a specific date range or "Find a Transaction" to view specific toll transactions

You can view all account information online or via our free app. If you have an invoice account, an invoice of accumulated tolls is sent to you monthly via postal mail and an invoice fee is assessed.

The Toll Roads have introduced a new discount program for prepaid FasTrak accounts. Starting July 1, 2019, drivers with prepaid FasTrak accounts with The Toll Roads who spend $40 in tolls on The Toll Roads (State Routes 73, 133, 241 and 261) during a statement period receive $1 off every toll accumulated on The Toll Roads the following statement period. The $40 is calculated using the base toll rate (excluding discounts earned during the previous statement period).

The Toll Roads’ FasTrak accountholders and FasTrak accountholders from other tolling agencies do not receive an automatic $1 discount at The Toll Roads’ tolling location.

Motorcycles pay the same toll as two-axle vehicles on The Toll Roads. Motorcyclists can pay using FasTrak, ExpressAccount or pay tolls online. If you have a hardcase FasTrak transponder, mount it to the motorcycle's windscreen or keep it in a secure location, like in a pouch or your clothing pocket. Hardcase transponders can be read through a variety of materials.

It usually takes about a week to receive a transponder once an application is received.

Your hardcase transponder may no longer be working properly. Please review your recent toll road activity. If you notice a high number of "pay-by-plate" transactions, you need a new transponder. To order a new transponder, log in to your account online, select "Transponders" and click "Replace” next to the transponder you wish to replace.

You can also request a replacement transponder via our free mobile app by logging in to your account, choosing "Transponders," selecting the transponder you wish to replace and clicking "Request Exchange." A new transponder will be mailed to you.

Click here to read the account license agreement.

"Pay by plate" means that your transponder was not read and your toll was charged to your account based on a reading of your vehicle's license plate. If you are receiving "pay by plates" often, check to see if your transponder is properly mounted. If your transponder is properly mounted and you continue to receive "pay by plate" charges, then you may need a replacement transponder. You can request a replacement transponder online. Once logged in to your account, use the "Transponder" tab to submit your request. Accounts with excessive "pay by plate" transactions may be assessed a $2 fee per transaction.

 

FasTrak Prepaid accounts established and replenished with cash, check or money order: When the account's balance falls below 10 days' worth of tolls it must be replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, when the account balance falls to $15, they will be asked to make a minimum replenishment payment of $45.

FasTrak Prepaid accounts established and replenished with a credit card or electronic check: When the account's balance falls below 10 days' worth of tolls it is automatically replenished in the amount of one month's tolls (based upon average usage). For infrequent drivers, the credit card on file will be debited a minimum of $30 when their balance reaches $10.

FasTrak is the preferred method of payment on The Toll Roads. It allows drivers to easily pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix a transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account via their preferred payment method: charge, invoice or prepaid.

Report a lost or stolen transponder as soon as possible by logging in to your account online  and using the "Transponder" tab. You will not be responsible for any unauthorized charges incurred after you notify us. However, there is a $30 charge per missing hardcase transponder. 

You can use your FasTrak transponder to pay tolls electronically throughout the state wherever you see the FasTrak logo. It's important to get a transponder from the agency that operates the tolled bridge, lane or road that you will use most.  Each tolling agency has its own rules and minimum requirements.

To ensure you do not receive a violation in error, ensure your account is up to date with the correct license plate. 

To learn more about each agency visit their website:

TCA operates the 73, 133, 241 and 261 Toll Roads in Orange County. Other toll facilities are operated by other agencies and each agency sets its own FasTrak policies. To learn more, visit that agency's website: Express Lanes ( www.91expresslanes.com), SR 125 South Bay Expressway (www.southbayexpressway.com), I-15 San Diego FasTrak (http://fastrak.511sd.com), LA Metro ExpressLanes (https://www.metroexpresslanes.net), and Bay Area FasTrak (www.bayareafastrak.org).

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