Your transponder may no longer be working properly. Please review your recent toll road activity. If you notice a high number of "pay-by-plate" transactions, you need a new transponder. To order a new transponder, log in to your account online, select "Transponders " and click "Replace” next to the transponder you wish to replace.
You can also request a replacement transponder via our free app by logging in to your account, choosing "Transponders," selecting the transponder you wish to replace and clicking "Request Exchange." A new transponder will be mailed to you, along with a prepaid envelope you can use to return your old transponder to us.