In response to the COVID-19 pandemic and resulting uncertain economic impacts, The Toll Roads instituted temporary adjustments to business processes to accommodate drivers and FasTrak® accountholders.
Since March 18, as a courtesy in response to COVID-19, the $20 FasTrak account suspension fee has not been assessed. The adjustment was lifted on October 21.
As part of the FasTrak account license agreement, accounts may be suspended when the balance is negative and the method of payment is rejected by the issuing financial institution more than once.
To reinstate a suspended account:
- If the vehicles listed on the account do not have outstanding toll violations, the account can be reinstated by logging in at TheTollRoads.com or using the automated phone system at 949-727-4800.
- If the vehicles listed on the account do have outstanding toll violations, the account can be reinstated by speaking with a Customer Service Representative at 949-727-4800, Monday through Friday (8 a.m. to 6 p.m.) and Saturdays (9 a.m. to 2 p.m.).
The following temporary relief efforts made by The Toll Roads remain intact:
- The timeframe to pay a toll at TheTollRoads.com, using The Toll Roads app and via phone has been extended from five days to 10 days.
- The minimum monthly payment for violation payment plans has been lowered from $25 to $10 and tolls and penalties can be paid off over 12 months instead of six.
- The quarterly replenishment recalculation for prepaid FasTrak accounts has been restarted with the intent of lowering the replenishment amount for people who are driving less.
Following the governor’s guidance to avoid or slow the spread of COVID-19, The Toll Roads temporarily closed its Irvine Customer Service Walk-In Center on March 13. It remains closed with no estimated reopening date.
The Toll Roads continue to hold all public meetings virtually with adjusted protocols until it is deemed safe by the California Department of Public Health to return to larger, in-person gatherings. The public is encouraged to participate by watching the meetings online and providing comments to the Clerk of the Board via email.
The 73, 133, 241 and 261 Toll Roads remain open to drivers. Customers can pay tolls, open a new account and manage an existing account at TheTollRoads.com or by using The Toll Roads app. Alternatively, customers can call 949-727-4800 to speak with a Customer Service Representative Monday through Friday (8 a.m. to 6 p.m.) and on Saturdays (9 a.m. to 2 p.m.). Outside of the Call Center’s regular business hours, an automated phone service provides self-help features 24/7. For updates, visit The Toll Road’s COVID-19 page and follow The Toll Roads on Facebook and Twitter.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County’s public toll road system comprised of the 73, 133, 241 and 261 Toll Roads.
