The Toll Roads of Orange County (State Routes 73, 133, 241 and 261) released a major update to their mobile app that improves the design and enhances the functionality for customers.
The Transportation Corridor Agencies, who operate The Toll Roads, was the first toll road operator in the nation to offer a free mobile app for toll account management in 2012. The app, currently used by FasTrak®, ExpressAccount® customers and One-Time-Toll drivers who pay tolls per trip, has over 550,000 downloads. The latest update is version 3.0 and can be downloaded by searching “the toll roads” in the Google Play and Apple App stores.
Based on valuable feedback from customers, the mobile app has been completely redesigned and updated, making it easier to manage accounts and pay tolls from the palm of your hand. The updates include:
- New user interface to quickly and easily access tools and features
- Streamlined processes allowing drivers without a FasTrak or ExpressAccount to pay tolls within 5 days before or 5 days after driving The Toll Roads
- Convenient toll estimator providing drivers a tool to easily calculate the cost of their trip on The Toll Roads
- Enhanced capabilities for accountholders to manage their accounts and quickly add or remove a vehicle, request a transponder, view recent toll activity and receive notifications
“Improving customer service and providing a congestion-free drive are two important goals for The Toll Roads, and our customers and drivers get both with the new and improved mobile app” said Ross Chun, Chair of the San Joaquin Hills Transportation Corridor Agency. “Download the latest version of The Toll Roads’ app and enjoy a stress-free drive in Orange County.”
Before releasing the new update publicly, nearly 100 customers were selected to test drive the app, and their feedback was overwhelmingly positive. Here’s a snapshot of what they said:
- “Excellent, very attractive interface. Great work on this app.”
- “The look and navigation is great.”
- “Very user-friendly and easy to use.”
- “The whole app has a cleaner more intuitive interface.”
For customers who downloaded previous versions of The Toll Roads’ app, an update of the app’s software is required to explore and use the new version. Customers without an Apple or Android device can visit thetollroads.com from any mobile device to manage their account or pay tolls.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County’s 67-mile public toll road system. Fifty-one miles of the system are complete, including the 73, 133, 241 and 261 Toll Roads. TCA continues to meet the region’s growing need for congestion-free transportation alternatives.
