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The Toll Roads Customer Service Scheduled System Maintenance
The Toll Roads website, app and automated phone system will be unavailable October 12-17
Irvine, Calif. - October 10, 2023
The Toll Roads Customer Service System will be temporarily offline for scheduled maintenance beginning at 7:00 p.m. Thursday, October 12 through 8 a.m. Tuesday, October 17.
During the scheduled outage, services will be limited for accountholders as well as drivers needing to pay tolls. Portions of the website (TheTollRoads.com), app and automated phone system will be unavailable while the system maintenance is underway. In addition, The Toll Roads app will be undergoing upgrades, requiring users to update the app once the system is back online. The Customer Service Center will be open with limited account services. Payment processing will resume on Tuesday, Oct. 17.
“The Toll Roads scheduled system maintenance allows for needed system upgrades to enhance the user experience and ensure our system runs smoothly,” shared Vincent Valdez, Chief Toll Operations Officer. “Customer service is a high priority for the Transportation Corridor Agencies (TCA) and this system upgrade improves our ability to continue providing outstanding customer service to the 325,000 daily drivers of Orange County’s 51-mile Toll Road system.”
For more information on the scheduled system maintenance and frequently asked questions, please visit TheTollRoads.com and @TheTollRoads for the latest updates.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California Legislature in 1986 to plan, finance, construct and operate Orange County’s public toll road system comprised of the 73, 133, 241 and 261 Toll Roads, which represents 20% of Orange County’s highway system.