The Toll Roads’ Customer Service Walk-In Center Closed as Social Distancing Measure Amid COVID-19 Concerns
IRVINE, Calif. - March 13, 2020
Updated May 7, 2020 – The Toll Roads’ Walk-In Center remains closed without an anticipated reopening date. Thank you for your continued patience.
Updated March 30, 2020 – The Toll Roads’ Walk-In Center remains closed and customers may experience longer than expected wait times when contacting the Call Center. We anticipate reopening the Walk-In Center on Monday, May 4, 2020, but will continue to monitor the evolving situation. Thank you for your continued patience.
Amid ongoing concerns about coronavirus (COVID-19) and following the governor’s guidance to avoid or slow the spread of the disease, The Toll Roads will temporarily close the Customer Walk-In Center in Irvine effective at 5:30 p.m. on Friday, March 13, 2020. It is expected to reopen on Monday, May 4, but given the complexity of the situation, the date is subject to change.
There have been no reported cases of coronavirus at The Toll Roads’ Walk-In Center. This closure is not mandatory, but, rather, a social distancing measure.
“The health and safety of our customers and staff are of the utmost importance at The Toll Roads. We will continue to reassess the situation and work to reopen the Walk-In Center as soon as possible,” said Mike Kraman, Chief Executive Officer. “While the Walk-In Center is temporarily closed, we encourage our customers to use our website, mobile app and our Customer Call Center for any customer service needs they may have.”
- The 73, 133, 241 and 261 Toll Roads will remain open to drivers.
- Customers can pay for tolls and manage their account online at TheTollRoads.com.
- Customers can call 949-727-4800 to reach the Call Center. Representatives are available Monday through Friday from 8 a.m. to 6 p.m. and on Saturdays from 9 a.m. to 2 p.m. Outside of the Call Center’s regular business hours, an automated phone service provides self-help features 24/7.
- The Toll Roads mobile app can be downloaded on the Apple App Store and Google Play Store.
The Transportation Corridor Agencies (TCA) are two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County’s public toll road system. Fifty-one miles of the system are complete, including the 73, 133, 241 and 261 Toll Roads. TCA continues to meet the region’s growing need for congestion-free transportation alternatives.