Amendments to Settlement Agreement
The Foothill/Eastern Transportation Corridor Agency (F/ETCA) Board of Directors approved amendments to its November 10, 2016, settlement agreement with the environmental community to balance transportation needs with protecting the natural environment. Under the terms of the settlement agreement, the Agency is required to, among other things, commit to the expenditure of $28 million as part of its Habitat Conservation Fund for the limited primary purpose of preserving and restoring the San Mateo Creek and its watershed. The amendments, which are limited to the terms of the Habitat Conservation Fund, provide the Agency greater flexibility and certainty with respect to the process for developing, funding and implementing conservation measures, as well as aligning with the Board’s adopted Strategic Plan.
The approved amendments allow the Agency to utilize the Habitat Conservation Fund for any of planned Capital Improvement Plan projects or to sell the resulting conservation credits to other agencies, including its sister agency, the San Joaquin Hills Transportation Corridor Agency (SJHTCA). The Board’s approval continues the Agencies’ legacy of environmental stewardship, supports planned improvements to the existing Toll Roads network and aligns with the Boards’ regional partnership considerations, all while being fiscally prudent.
Selection of Program Management and Specialty Support Services Contractor Approved
The SJHTCA and F/ETCA Boards of Directors unanimously approved a contract with Corridor Management Group, a joint venture between HNTB and WSP, two highly regarded industry-leading firms. CMG will provide program management and specialty support services for a five-year term. The contract provides the Agencies assistance and technical expertise in the planning, design, management and delivery of its Capital Improvement Plan projects and in managing and operating the existing toll-related roadway facilities and other specialty support services. Annual funding of this contract will be determined through the budgeting process, subject to the Boards’ approval.
Boards Approve Customer Service Center of Operations Contract Amendment
The SJHTCA and F/ETCA Boards of Directors unanimously approved a three-year contract extension with TTEC Government Solutions to for continued customer service center operations. TTEC has more than 40 years of experience managing and delivering outsourced customer service operations with optimal efficiency. The contractor is responsible for all customer service related activities, including payment processing, account management, transponder fulfillment and inventory management. TTEC will continue to assist the Agencies with providing efficient, high-quality customer service for its 2.1 million customer accounts, including managing more than 125,000 calls per month. The original contract was awarded to Faneuil Inc. which sold this division of their business offerings to TTEC.
