We've updated our Privacy Policy
TCA is committed to protecting your privacy and keeping you informed. Click here to read our Privacy Policy (PDF) and learn how your information is collected, used, stored, shared and protected.
NOW Open! The San Bernardino County Customer Service Walk-In Center, located inside the Rancho Cucamonga City Hall.
San Bernardino County Customer Service Walk-In Center
Rancho Cucamonga City Hall
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
Mon. – Thurs. 7 a.m. to 4:30 p.m.
Important Customer Advisory Regarding Nationwide Text Phishing Scam
The Toll Roads is advising drivers to disregard phishing texts being sent to their phones that detail a specific outstanding toll amount. If you receive a text and are unsure, The Toll Roads customers can verify valid text notifications by logging into their account. On the dashboard, scroll down to account security and click “Notification Verification” or use the direct link at https://secure.thetollroads.com/accounts/notification-verification.
If you receive a phishing text, please file a complaint at www.ic3.gov. This is a site dedicated to sharing information on Internet crimes across law enforcement agencies.
I have received a toll violation(s) and would like to set up a payment plan.
If you receive a Notice of Toll Evasion and cannot pay the amount in full, a payment plan can be created by going to TheTollRoads.com/violation using your reference number and violation number. If you have Department of Motor Vehicle (DMV) holds, they will be released when the amount is paid in full.
Per the California Vehicle Code § 40269.5, if your income is 200 percent of the current poverty guidelines or less, and the outstanding amount is not in excess of $2,500, you may be eligible for the following payment plan options:
- A payment of no more than $25 per month for amounts up to $600.
- Removal of your DMV holds after the first payment is made on your payment plan.
One of the following documents are required to confirm eligibility:
- unexpired proof of enrollment of participation in the CalFresh program
- unexpired proof of enrollment in Medi-Cal
- unexpired proof in another low-income program with the same income requirement
- unexpired county benefit eligibility letter.
- a recently filed tax return.
Documentation must be presented in person at one of our customer service center locations:
Irvine Customer Service Walk-In Center
125 Pacifica
Irvine, CA 92618
Hours: Mon. – Fri. 7:30 a.m. to 5:30 p.m.
San Bernardino County Customer Service Walk-In Center
Rancho Cucamonga City Hall
10500 Civic Center Drive
Rancho Cucamonga, CA 91730
Hours: Mon. – Thurs. 7 a.m. to 4:30 p.m.
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