ExpressAccount FAQs

Charge ExpressAccounts do not have a monthly maintenance fee associated with them. Invoice ExpressAccounts are charged a monthly $2 invoice fee.

To initiate the account closure process, log in to your account and select “Account Information.” Then, select “Close Account” and follow the instructions. You can also visit our Customer Service Center at 125 Pacifica, Suite 120 Irvine, CA 92618. Once your account is closed, there is a 21-day waiting period for refund processing, if applicable.

 

Request a password by clicking here. Your password will be reset and a temporary password will be emailed to you within one hour.

The Invoice ExpressAccount payment options can be established and replenished with cash at The Toll Roads Customer Service Center in Irvine.

Note: Starting July 1, 2019, ExpressAccounts will begin the upgrade to FasTrak.  The name of the account will change, but the payment method will remain the same. This transition will provide more perks to ExpressAccount accountholders.  The transition will be complete by October 1, 2019.

They certainly can, but would probably prefer to use our online payment option, which does not require a pre-established account and allows drivers to pay their toll(s) online or via our free app within 5 days before or 5 days after driving The Toll Roads. Paying tolls online means no invoices, statements or transponders.  Frequent visitors who use The Toll Roads benefit from having an ExpressAccount Charge. With ExpressAccount Charge -- tolls are charged individually to a credit card on file. 

Click here to read the ExpressAccount license agreement.

The two ExpressAccount types allow for easy electronic toll payment without a FasTrak transponder. Photos of a vehicle's license plates are used to record transactions and tolls are charged to a credit card (Charge ExpressAccount)) or invoiced at the end of the month (Invoice ExpressAccount). An ExpressAccount may only be used on the 73, 133, 241 and 261 Toll Roads. The ExpressAccount toll is the account toll rate. 

Note: Starting July 1, 2019, ExpressAccounts will begin the upgrade to FasTrak. The name of the account will change, but the payment method will remain the same.  This transition will provide more perks to  ExpressAccount accountholders.  The transition will be complete by October 1, 2019.

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