Most Popular FAQs

CUSTOMER SERVICE CALL CENTER
(949) 727-4800 
M-F, 8 a.m. to 6 p.m., Sat, 9 a.m. to 2 p.m.

CUSTOMER SERVICE CENTER (WALK IN) 
125 Pacifica, Suite 120, Irvine, CA 92618 
M-F, 7:30 a.m. to 5:30 p.m. 

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Accountholders
If you have a hardcase switchable FasTrak transponder, you can temporarily add the vehicle's license plate number to your account and transfer that hardcase transponder to the vehicle.

If you have a sticker transponder, please do not remove it in an attempt to put it in your rental/loaner vehicle. The antenna will break and the sticker transponder will become unusable. Instead, temporarily add the rental/loaner vehicle’s license plate number to your account. License plate recognition will collect the toll(s) via your account using the payment method of your choice.

You can also pay tolls incurred by a rental/loaner vehicle at TheTollRoads.com, The Toll Roads free app or through your rental company.

Non-accountholders
If you do not have an account, you can have tolls charged directly to your credit card while using a rental car. Once you enter the license plate number, you will be directed through a process to have tolls charged directly to your credit card for all or part of your rental period. Some rental car agencies require you to pre-register the vehicle before driving The Toll Roads. Any trips incurred before you register the vehicle will be charged directly through the rental car agency after you return the vehicle, according to your rental agreement.

To learn more about driving The Toll Roads with a rental vehicle click here

There are five ways to pay tolls incurred on The Toll Roads:

  • FasTrak®
  • Charge ExpressAccount®
  • Invoice ExpressAccount®
  • Pay Tolls Online

FasTrak tolls are $1 less than the account toll rate. And, a FasTrak transponder allows accountholders to pay tolls electronically on every tolled bridge, lane and road in California. FasTrak drivers affix the transponder to their vehicle's windshield and when they pass through a tolling point the toll is automatically deducted from their account, which is prepaid using credit card, check or cash.

Currently there are two ExpressAccount types that allow for electronic toll payment without a FasTrak transponder. Photos of a vehicle's license plates are used to record transactions and tolls are charged to a credit card (Charge ExpressAccount) or invoiced at the end of the month (Invoice ExpressAccount). An ExpressAccount may only be used to pay tolls on the 73, 133, 241 and 261 Toll Roads. The ExpressAccount toll is the account toll rate.

Note: Starting July 1, 2019, ExpressAccounts will begin the upgrade to FasTrak.  FasTrak offers the convenience of ExpressAccounts, but with added perks, like the ability to drive any tolled bridge, lane or road in California. The transition will be complete by October 1, 2019.

The option to pay tolls online was created for area visitors and infrequent users of The Toll Roads. Within 5 days before or 5 days after driving The Toll Roads, tolls can be paid using The Toll Roads free app or online at TheTollRoads.com.

You should receive a Notice of Toll Evasion in the mail soon. If it was your first time driving The Toll Roads without paying, the notice will include information about how to pay the toll only (without penalties).

The Toll Roads are owned by the state of California and operated by The Transportation Corridor Agencies (TCA). TCA is comprised of two joint powers authorities formed by the California legislature in 1986 to plan, finance, construct and operate Orange County's 67-mile public toll road system. Fifty-one miles of the system are complete, including the 73, 133, 241 and 261 Toll Roads. The Toll Roads were built with virtually no taxpayer dollars.

For security reasons, after August 22, 2016, secure portions of TheTollRoads.com no longer support outdated versions of internet browsers. In order to access secure areas* of our website, please update your browser:

  • Internet Explorer**
  • Chrome
  • Firefox

*Secure areas of TheTollRoads.com include the following pages: Pay Toll Now; account login, sign up and management; violation resolution; and contact us.

**If your version of Windows doesn’t support the latest version of Internet Explorer, please use Chrome or Firefox.

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