Sticker Transponder FAQs

No. The sticker must be adhered to the inside of the windshield and cannot be moved or adjusted or it will break and become unusable.  You can order additional or replacement sticker transponders for free by logging into your account at TheTollRoads.com. Once logged in, select “Transponders” and “Request” additional sticker transponders.

Yes. Keep your switchable FasTrak transponder(s) to be eligible for carpool discounts on designated express lanes throughout California. You can have, both, your sticker transponder and switchable transponder mounted to your windshield at the same time. The switchable transponder becomes the default transponder and the appropriate toll will be collected based on the settings on the switchable transponder. For information on carpooling with FasTrak, visit:  TheTollRoads.com/Accounts/FasTrak/California.

Yes, the new technology requires that the sticker be affixed to the inside of the windshield for the transponder to work. Placing or taping the sticker on the dashboard or inside the vehicle will not insure a proper read when driving through a toll point and may result in a violation. Click here for installation instructions.

You can request a motorcycle sticker transponder by calling our Customer Service Call Center at 949-727-4800.

You can request an external headlamp sticker transponder by logging into your account at TheTollRoads.com. Once logged in, select “Transponders” and “Request” a headlamp sticker. You can also make the request by calling our Customer Service Call Center at 949-727-4800.

Click here for more detailed sticker installation instructions.
Note: You have/will receive one sticker transponder for every vehicle listed on your FasTrak account. (Not including motorcycles. Motorcycle sticker transponders can be requested by calling  949-727-4800.) Affix one sticker transponder to any vehicle listed on your account. The first time the vehicle drives The Toll Roads with the sticker adhered to the windshield, electronic tolling equipment will associate the unique sticker transponder identification number with the vehicle's license plate.  Click here for sticker installation instructions. While you're at it, log in to your account to make sure that your vehicle information is up-to-date.

Accountholders
If you have a hardcase switchable FasTrak transponder, you can temporarily add the vehicle's license plate number to your account and transfer that hardcase transponder to the vehicle.

If you have a sticker transponder, please do not remove it in an attempt to put it in your rental/loaner vehicle. The antenna will break and the sticker transponder will become unusable. Instead, temporarily add the rental/loaner vehicle’s license plate number to your account. License plate recognition will collect the toll(s) via your account using the payment method of your choice.

You can also pay tolls incurred by a rental/loaner vehicle at TheTollRoads.com, The Toll Roads free app or through your rental company.

Non-accountholders
If you do not have an account, you can have tolls charged directly to your credit card while using a rental car. Once you enter the license plate number, you will be directed through a process to have tolls charged directly to your credit card for all or part of your rental period. Some rental car agencies require you to pre-register the vehicle before driving The Toll Roads. Any trips incurred before you register the vehicle will be charged directly through the rental car agency after you return the vehicle, according to your rental agreement.

To learn more about driving The Toll Roads with a rental vehicle click here

Log in to your account, select "Transponders" and "Request Transponder."

The discount program for prepaid FasTrak accounts has changed. Starting July 1, 2019, prepaid FasTrak accountholders who spend $40 in tolls on The Toll Roads during a statement period receive $1 off every toll accumulated on The Toll Roads the following statement period. The $40 is calculated using the base toll rate (excluding discounts earned during the previous month).

Prepaid FasTrak accountholders no longer receive an automatic $1 discount at The Toll Roads’ tolling locations.

When the sticker transponder is adhered to the inside of a windshield and passes through a tolling location, equipment mounted above the road reads the chip embedded in the sticker and collects a toll from the account associated with that sticker. 

To order a free replacement sticker transponder, log in to your account online or via The Toll Roads free app, select “Transponders” and “Replace” the transponder.

You can have, both, a sticker transponder and switchable transponder mounted to your windshield at the same time. The switchable transponder becomes the default transponder and the appropriate toll will be collected based on the settings on the switchable transponder. For information on carpooling with FasTrak, visit: TheTollRoads.com/Accounts/FasTrak/California.

On the I-15 Express Lanes in San Diego, solo drivers must have a transponder properly mounted 24 hours a day, seven days a week. Solo drivers should not enter the Express Lanes when “HOV Only” is displayed. Carpools with two or more occupants, vanpools, Clean Air Vehicles, motorcycles and transit vehicles drive for free without a transponder. No transponder is needed for qualifying carpools at this time. If qualifying carpools/vehicles have a switchable transponder (FasTrak Flex), it should indicate that there are two or more occupants in the vehicle to avoid being charged a toll. Vehicles using sticker, standard, external and headlamp sticker transponders are charged the full toll regardless of the number of occupants or type of vehicle.

If you have an old standard FasTrak transponder (with no small black switch), you can choose to dispose of it the way you would a lithium battery or other hazardous household waste. For more information: CalRecycle.ca.gov/ReduceWaste/Batteries.

If you occasionally use your switchable transponder for carpool discounts on California’s express lanes, we suggest you adhere your sticker transponder to the inside of your windshield and keep your hardcase switchable transponder somewhere safe (not in your vehicle) to use when you carpool in designated express lanes. You can have both transponders on your windshield at the same time. When the vehicle passes through a tolling location, the switchable transponder is read as the default transponder and the appropriate toll will be collected based on the setting (1, 2, 3+). You will not be charged twice. For information on carpooling with FasTrak, visit: TheTollRoads.com/Accounts/FasTrak/California.

If you primarily use FasTrak to carpool in express lanes, you can choose to keep your switchable hardcase transponder mounted in your vehicle and store your sticker transponder in a safe place (not in your vehicle) to use when the need arises.

Remove the sticker from the windshield and deactivate the transponder by logging in to your account at TheTollRoads.com. Select "Transponders" and "Deactivate" the appropriate transponder. 

Remove the sticker from the windshield and deactivate the transponder by logging in to your account at TheTollRoads.com. Select "Transponders" and "Deactivate" the appropriate transponder. 

We began distributing free sticker transponders to new and existing FasTrak accountholders in June 2019. If you are a FasTrak accountholder and have not received your sticker transponder(s) by August 1, please contact our Customer Service team.

FasTrak sticker transponders can be used to pay tolls electronically on every tolled bridge, lane and road in California.

A FasTrak sticker transponder can be used to pay tolls electronically on every tolled bridge, lane and road in California.

Per California’s Office of Administrative Law, beginning in January 2019, all tolling agencies in California must be working toward the adoption and implementation of 6C tolling technology. The 6C tolling technology allows for electronic toll collection transponders to be in the form of a sticker, which is less costly to procure, store and distribute and is less obtrusive for the customer than the transponder required by the former Title 21 tolling technology. More importantly, the action helps advance plans for achieving nationwide tolling interoperability.

Transponders make it easier for tolling agencies to charge the correct toll to the appropriate vehicle automatically, resulting in faster processing times with higher levels of accuracy. State law requires a transponder to be in the vehicle or valid license plates properly mounted to the vehicle. See CA Vehicle Code section 23302.

No. You will not be charged for keeping transponder(s) that were in our possession prior to July 1, 2019 – including standard hardcase, switchable hardcase and external transponders. Additionally, starting July 1, 2019, transponders will not be charged an account maintenance fee. Additional switchable and external transponders are available for purchase. Sticker transponders are free.

No, sticker transponders do not beep when passing through a tolling location. New tolling technology means beeping transponders are a thing of the past. If, for some reason, a toll isn’t collected based on a reading of a transponder, the toll is collected using a photograph of the vehicle’s license plates. So, make sure the vehicle information listed on your account is up-to-date.

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