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Transponder FAQs

No. The sticker must be adhered to the inside of the windshield and cannot be moved or adjusted or it will break and become unusable.  You can order additional or replacement sticker transponders for free by logging into your account at TheTollRoads.com. Once logged in, select “Transponders” and “Request” additional sticker transponders.

Yes. Switchable FasTrak transponder(s) are required on certain tolled bridges, lanes and roads in California to recieve discounted rates or free rides for carpooling and/or high occupancy vehicles. If you have both, your sticker transponder and switchable transponder can be mounted to your windshield at the same time.
 
When driving those facilities with two transponders, the appropriate toll will be collected based on the settings on the switchable transponder if a discount is applicable. You will not be charged twice. For more information on carpooling with FasTrak, visit FasTrak throughout California.

On The Toll Roads, it doesn’t matter which transponder is read for toll collection because discounted tolls are not offered and every vehicle must pay a toll.

As of July 1, 2019, transponders are no longer charged an account maintenance fee. 

Switchable and external transponders are available for purchase. Sticker transponders are free.

FasTrak Invoice accounts will continue to be assessed an additonal $2 invoice fee per statement.

Yes, the new technology requires that the sticker be adhered to the inside of the windshield for the transponder to work. Placing or taping the sticker on the dashboard or inside the vehicle will not insure a proper read when driving through a toll point and may result in a violation. View sticker installation instructions.

Yes. You can request a motorcycle sticker transponder by calling our Customer Service Call Center at (949) 727-4800.

You can request an external headlamp sticker transponder by logging into your account at TheTollRoads.com. Once logged in, select “Transponders” and “Request” a headlamp sticker. You can also make the request by calling our Customer Service Call Center at 949-727-4800.

View sticker installation instructions. Affix one sticker transponder to any vehicle listed on your account. The first time the vehicle drives The Toll Roads with the sticker adhered to the windshield, electronic tolling equipment will associate the unique sticker transponder identification number with the vehicle's license plate.

FasTrak Accountholders
If you have a hardcase switchable transponder: Before driving The Toll Roads, add the vehicle's license plate number to your account temporarily and transfer the hardcase transponder to the vehicle.

If you have a sticker transponder: Sticker transponders cannot be moved from vehicle to vehicle. Before driving The Toll Roads, add the vehicle's license plate number to your account temporarily. License plate recognition will collect the toll(s) via your account.

You can also pay tolls incurred by a rental/loaner vehicle at TheTollRoads.com, The Toll Roads app or through your rental company.

Many rental car companies offer ways to pay tolls conveniently through the rental agreement. Before driving a rental car on The Toll Roads, ask the rental car company how they process tolls and fees.

Non-accountholders
You can pay tolls without an account within five days before and five days after driving The Toll Roads at  TheTollRoads.com and using The Toll Roads app.

Information about driving a rental vehicle on The Toll Roads.

Log in to your account, select “Transponders” and “Request Transponder.”

Sticker transponders can be used to pay tolls on every tolled bridge, lane and road in California.

Toll-free or discounted travel for qualifying carpools and other eligible vehicles is available on some toll facilities and requires a switchable transponder. Drivers with sticker transponders pay the full toll regardless of eligibility.

A switchable transponder can be obtained by opening up an account with one of California’s other tolling agencies. View a list of toll facilities and agencies.

When transponder is affixed to the inside of a windshield and passes through a tolling location, equipment mounted above the road reads the chip embedded in the transponder and collects a toll from the account associated the transponder.

Drivers with a prepaid FasTrak account are eligible for a monthly frequent driver discount. Drivers who spend $40 in tolls on The Toll Roads (State Routes 73, 133, 241 and 261) during a statement period receive $1 off every toll accumulated on The Toll Roads the following statement period. The $40 is calculated using the base toll rate (excluding discounts earned during the previous statement period).

The Toll Roads’ charge and invoice FasTrak accountholders and FasTrak accountholders from other tolling agencies are not eligible for the discount.

We recommend having one transponder for each vehicle listed on your account. 

Motorcycles pay the same toll as all other two-axle vehicles on The Toll Roads. Motorcyclists can pay using FasTrak or at TheTollRoads.com or using The Toll Roads App within five days before or five days after driving The Toll Roads. Riders with a hardcase FasTrak transponder should mount it to the motorcycle's windscreen or keep it in a secure location, like in a pouch or your clothing pocket. Motorcycle sticker transponders are available for free by calling our Customer Service Call Center at 949-727-4800.

To request a free replacement sticker transponder, log in to your account online or via The Toll Roads app, select “Transponders” and “Replace” the transponder.  

If you have, both, a sticker and a switchable hardcase transponder in your vehicle, only one will be read.
 
Some tolled bridges, lanes and roads in California offer discounted rates or free rides to carpooling and/or high occupancy vehicles. When driving those facilities with two transponders, the appropriate toll will be collected based on the settings on the switchable transponder if a discount is applicable. More information on carpooling with FasTrak.

On The Toll Roads, it doesn’t matter which transponder is read for toll collection because discounted tolls are not offered and every vehicle must pay a toll.

On the I-15 Express Lanes in San Diego, solo drivers must have a transponder properly mounted 24 hours a day, seven days a week. Solo drivers should not enter the Express Lanes when “HOV Only” is displayed. Carpools with two or more occupants, vanpools, Clean Air Vehicles, motorcycles and transit vehicles drive for free without a transponder. No transponder is needed for qualifying carpools at this time. If qualifying carpools/vehicles have a switchable transponder (FasTrak Flex), it should indicate that there are two or more occupants in the vehicle to avoid being charged a toll. Vehicles using sticker, standard, external and headlamp sticker transponders are charged the full toll regardless of the number of occupants or type of vehicle.

If you have an old standard FasTrak transponder (with no small black switch), you can choose to dispose of it the way you would a lithium battery or other hazardous household waste. For more information: CalRecycle.ca.gov/ReduceWaste/Batteries.

If you occasionally use your switchable transponder for carpool discounts on California’s express lanes, we suggest you adhere your sticker transponder to the inside of your windshield and keep your hardcase switchable transponder somewhere safe (not in your vehicle) to use when you carpool in designated express lanes. You can have both transponders on your windshield at the same time. When the vehicle passes through a tolling location, the switchable transponder is read as the default transponder and the appropriate toll will be collected based on the setting (1, 2, 3+). You will not be charged twice. For information on carpooling with FasTrak, visit: TheTollRoads.com/Accounts/FasTrak/California.

If you primarily use FasTrak to carpool in express lanes, you can choose to keep your switchable hardcase transponder mounted in your vehicle and store your sticker transponder in a safe place (not in your vehicle) to use when the need arises.

Remove the sticker from the windshield and deactivate the transponder by logging in to your account at TheTollRoads.com. Select "Transponders" and "Deactivate" the appropriate transponder. 

Remove the sticker from the windshield and deactivate the transponder by logging in to your account at TheTollRoads.com. Select ""Transponders"" and ""Deactivate"" the appropriate transponder. Once the sticker transponder has been removed and deactivated, it can be disposed of.

Deactivate the lost or stolen transponder as soon as possible by logging in to your account online or via The Toll Roads app. Select “Transponder” and “Deactivate” the lost or stolen transponders. Then, “Request Transponder” to receive a replacement transponder. You will not be responsible for unauthorized charges incurred after you deactivate the transponder and there are no charges for lost or stolen transponders.

FasTrak transponders can be used to pay tolls electronically on every tolled bridge, lane and road in California.

You can use FasTrak to pay tolls on every tolled bridge, lane and road in California. Learn more about FasTrak.

It's important to get a transponder from the agency that operates the tolled bridge, lane or road you’ll use most because each tolling agency has its own rules and requirements.

A FasTrak sticker transponder can be used to pay tolls electronically on every tolled bridge, lane and road in California.

Per California’s Office of Administrative Law, beginning in January 2019, all tolling agencies in California must be working toward the adoption and implementation of 6C tolling technology. The 6C tolling technology allows for electronic toll collection transponders to be in the form of a sticker, which is less costly to procure, store and distribute and is less obtrusive for the customer than the transponder required by the former Title 21 tolling technology. More importantly, the action helps advance plans for achieving nationwide tolling interoperability.

Transponders make it easier for tolling agencies to charge the correct toll to the appropriate vehicle automatically, resulting in faster processing times with higher levels of accuracy. State law requires a transponder to be in the vehicle or valid license plates properly mounted to the vehicle. See CA Vehicle Code section 23302.

New tolling technology means beeping transponders are a thing of the past. Sticker transponders and hardcase, switchable transponders issued after July 5, 2020, are made with battery-free technology and do not beep. If, for some reason, a toll isn’t collected based on a reading of a transponder, the toll is collected using a photograph of the vehicle’s license plates. So, make sure the vehicle information listed on your account is up-to-date.

If your hardcase transponder was issued prior to July 5, 2020, and doesn’t beep, it may not be working properly. Please review your recent toll road activity. If you notice a high number of "pay-by-plate" transactions, you need a new transponder. To order a new transponder, log in to your account online or via The Toll Roads app, select "Transponders" and click "Replace” next to the transponder you wish to replace.

No. You will not be charged for keeping transponder(s) that were in our possession prior to July 1, 2019 – including standard hardcase, switchable hardcase and external transponders. Additionally, starting July 1, 2019, transponders will not be charged an account maintenance fee. Additional switchable and external transponders are available for purchase. Sticker transponders are free.

Due to processing and fulfillment delays, switchable FasTrak® transponders are out of stock until September 2020.

Sticker transponders can be used to pay tolls on every tolled bridge, lane and road in California.

Toll-free or discounted travel for qualifying carpools and other eligible vehicles is available on some toll facilities and requires a switchable transponder. Drivers with sticker transponders pay the full toll regardless of eligibility.

A switchable transponder can be obtained by opening up an account with one of California’s other tolling agencies. For a list of toll facilities and agencies, visit FasTrak throughout California.

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