If I sign up for an account online today, when will I receive my transponder(s)?

It usually takes about a week to receive a transponder once an application is received. However, we’re navigating an unfamiliar situation and working to help avoid or slow the spread of COVID-19. As a result, our customer service functions that are performed by people are operating at limited capacity – including the fulfillment and shipping of transponders. It may take up to 30 days to receive your transponder(s) in the mail. You can still drive The Toll Roads and pay with your new account. Just make sure the vehicle’s license plate number is registered to your account and – until you receive your transponder(s) in the mail – tolls will be collected using images of your license plates taken at tolling locations. Thank you for your patience and understanding.

Topic: 
FasTrak FAQs
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We’ve updated our Privacy Policy.

TCA is committed to protecting your privacy and keeping you informed. Click here to read our Privacy Policy and learn how your information is collected, used, stored, shared and protected.

Update

Our Response to COVID-19

As a government agency, the health and safety of the public are important to us and we are committed to complying with efforts to slow the spread of COVID-19.

While our Walk-In Center remains closed, our call center, website and app are available to manage an account, open a new account, pay a toll, resolve a violation and much more.

For the latest on our response to COVID-19, visit TheTollRoads.com/COVID-19.

For free educational resources to pass time during quarantine, visit TheTollRoads.com/Educational-Resources.