It usually takes about a week to receive a transponder once an application is received. However, we’re navigating an unfamiliar situation and working to help avoid or slow the spread of COVID-19. As a result, our customer service functions that are performed by people are operating at limited capacity – including the fulfillment and shipping of transponders. It may take up to 30 days to receive your transponder(s) in the mail. You can still drive The Toll Roads and pay with your new account. Just make sure the vehicle’s license plate number is registered to your account and – until you receive your transponder(s) in the mail – tolls will be collected using images of your license plates taken at tolling locations. Thank you for your patience and understanding.
